FAQ
1 min read
Reviews FAQ: Building and Managing Your Online Reputation
Asking for reviews without breaking the rules, responding to bad ones, and why review count matters more than you would think.
01How do I get more reviews?
Ask at the moment of highest satisfaction. Send a direct Google review link via text or email. Make it as easy as possible.
02Can I offer incentives for reviews?
No. Google's policy prohibits offering anything in exchange for reviews. This includes discounts, gifts, or entries into contests.
03How should I respond to negative reviews?
Acknowledge the concern, apologize if appropriate, explain briefly, and offer to resolve offline. Never argue publicly.
04Do reviews affect my rankings?
Yes. Review quantity, quality, recency, and response rate all influence local search rankings.
05How often should I ask for reviews?
Continuously. Aim for 5+ new reviews per month. Don't batch them, steady growth looks more natural. Need help with this? Free 30-minute call. No obligation.